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Managing Customer Expectations a Key to Good Service

  “Under-promise and over-deliver.” http://www.123rf.com/photo_10309197_customer-service-evaluation-form-with-green-tick-on-excellent-with-felt-tip-pen.html How many times have you heard that maxim as a business owner? It’s true: setting the right expectations with…

Does Size Really Matter?

Oh, shame on you! I know what you’re thinking. Let’s stay on topic, please. We’re talking about jobs here, something which is of extreme…